FAQ

Scheduling an appointment with us is easy! You can simply click the "Make Appointment" button on our website or give us a call at (828) 407-0355. Our friendly staff will assist you in finding a convenient appointment time.

If you do not have the Blue Cross and Blue Shield or Aetna insurance  we are considered "out of network" providers. That means you will pay the fee for services at the time of your appointment directly to Born to Bend and then you can seek reimbursement from your insurance company.

We can provide a superbill for you to obtain "out of network" benefits if you do NOT have one of the insurance types that we are in network with. You likely have "out of network" benefits through your insurer and we are happy to provide both an invoice and a superbill so that you can independently request reimbursement from your insurance company. The amount your insurance company reimburses you is dependent upon your individual policy guidelines. Please note that Medicaid does not typically reimburse for services that you have received from out-of-network providers.

You can contact your insurance company directly to determine whether you have "out of network" benefits for mental health treatment and what their reimbursement rates are. You will want to ask the following questions: 

          1. Do I have "out of network" benefits for mental health treatment?

          2. Do I have a co-pay or deductible for "out of network" benefits?

          3. If I have a deductible, what is that amount? 

          4. Tell them that you will receive a "superbill" and ask how to submit your claim to them directly.

          5. If your insurance company asked what specific "CPT Codes" you will be using, please provide the following information: 90791 for the first intake session, 90837 for individual therapy, 90847 for family therapy, and 90846 for parenting sessions without your child present.

During your first therapy session, your therapist will take the time to get to know you, understand your concerns, and discuss your therapy goals. It's an opportunity for you to ask questions and share any relevant information about yourself.

Therapy sessions typically last around 50 minutes to an hour. However, the duration may vary depending on the type of therapy and your therapist's recommendation. Your therapist will work with you to determine the appropriate session length for your needs.